Legal & Service Policies

Section 1

Terms of Service

Our service

Green Card Application Services is a private, independent paid application-preparation and support service. We are not a law firm and do not provide legal advice, legal representation, or representation before a government agency. We are not affiliated with or endorsed by USCIS, the U.S. Department of State, or any other government agency.

The official Diversity Visa entry is available free of charge at dvprogram.state.gov. Customers pay us only for private preparation, organization, photo review, family-information review, communication, reminders, record storage, and authorized submission assistance.

No guaranteed result

Diversity Visa selection is random. Our service cannot guarantee selection, an interview, visa approval, admission into the United States, or any immigration result. Purchasing Premium or any other package does not improve lottery odds.

Your information and responsibilities

You must provide truthful, complete, accurate, and current information. You are responsible for reviewing legal names, birth dates, birth country and eligibility information, marital status, spouse information, children, photographs, and every other entry detail. You must promptly correct errors and provide requested information or documents.

We may contact you by email, phone, SMS, or WhatsApp when information is missing, unclear, or requires confirmation. Operational messages needed to prepare and complete a purchased service are separate from optional marketing messages.

Preparation, approval, and submission

By purchasing or submitting an application request, you authorize us to prepare an entry using the information you provide. Before official submission, we will provide an application summary for your review. We will not submit your entry until you provide final approval.

Once the official DV registration period opens and approval has been received, we may submit the entry on your behalf. After a successful submission, we will provide a copy of the submitted information, the official confirmation page, and the unique confirmation number. You remain responsible for safely retaining your confirmation number and access to your own email account.

Duplicate entries and delays

You must notify us immediately if you submit another DV entry independently or through another service. Duplicate entries may create disqualification or eligibility problems. Delayed replies, missing documents, inaccurate information, technical outages, government rule or date changes, and events outside our reasonable control may delay or prevent submission.

Packages and payment

Package prices are displayed before checkout and are charged as a one-time payment through Stripe. Single, Couple, Family, and Premium differ by the number of applicants and level of support. Premium adds priority review and a Zoom review call when available; it does not guarantee same-day completion when information is missing or the official registration window is closed. Any extra paid service will be described and approved before an additional charge is made.

Reasonable limitation of responsibility

To the extent permitted by law, we are responsible only for direct losses caused by our failure to provide the purchased service with reasonable care. We are not responsible for lottery selection, government decisions, inaccurate customer information, missed customer responses, third-party outages, or government changes outside our control. Nothing in these terms excludes rights or remedies that cannot legally be waived.

Governing law and related policies

These terms are intended to be governed by the laws of Florida, subject to attorney review and any mandatory consumer-protection law that applies. Please also read our Privacy Policy and Refund Policy.

Section 2

Privacy Policy

Information we may collect

Depending on how you use the service, we may collect:

• Name, email address, phone number, and WhatsApp number.
• Birth details, country of birth, eligibility information, address, or location information you provide.
• Marital and family information, including spouse and children's information.
• Photographs, passport or identification copies, supporting documents, application answers, and communications.
• IP address, browser, device, cookie, advertising, and analytics information, subject to your cookie choices.
• Payment status, amount, package, transaction reference, and related transaction information.

Why we use information

We use information to create, prepare, review, and organize a DV entry; review photos and family information; request missing details; process and reconcile payments; prevent fraud and duplicate submissions; submit an approved application; provide confirmation records, reminders, and support; improve the website and advertising; and comply with legal obligations.

Service providers and sharing

We may share the minimum information needed with providers that operate our service, including Stripe, our website host, database or cloud-storage provider, email provider, SMS or WhatsApp provider, Google Analytics, Google Ads, and security or fraud-prevention providers. Information may also be disclosed when required by law, to protect users or the service, to prevent fraud, or to complete an authorized submission.

Stripe processes payment-card information. Green Card Application Services does not receive or store complete card numbers.

Security, access, and international transfers

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. Access is limited to workers or contractors who need it for an authorized service purpose. No online or storage system can be guaranteed completely secure.

Applicants may be located worldwide, while our service and providers may process information in the United States and other countries. Those locations may have different privacy laws. We use service providers and safeguards intended to protect information during those transfers.

Retention

We generally retain application records, photographs, identity documents, family information, communications, confirmation details, and related files for 12 months after the official Diversity Visa entry is submitted. This allows us to maintain the customer's application records, provide reminders, assist with confirmation information, and support customers when official results become available.

At the end of the 12-month period, personal documents and application records are securely deleted or anonymized unless a longer period is reasonably necessary to complete a requested service, resolve a payment dispute, prevent fraud, comply with applicable law, or continue assisting a customer who has been selected and requests additional support.

Customers may request earlier deletion by emailing greencardapplicationservices@gmail.com. We may retain limited information when necessary for accounting, fraud prevention, dispute resolution, legal compliance, or the establishment, exercise, or defense of legal claims.

Your privacy choices and requests

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. We may request information needed to verify your identity and protect records before completing a request. Email greencardapplicationservices@gmail.com.

We aim to acknowledge privacy, correction, and deletion requests within 5 business days. Completion time may depend on the nature of the request, identity verification, and applicable law.

We do not sell application documents or contact information for money. Google Ads may process advertising data for measurement or targeted advertising only when permitted by your cookie choice and applicable law. You can reject advertising technologies or change your choice through Cookie Preferences.

Policy updates

We may update this policy when our services, providers, or legal obligations change. We will post the revised date at the top of this page and provide additional notice when required.

Section 3

Refund and Cancellation Policy

All purchases are generally final and non-cancellable once payment has been completed. After payment, we create the customer's service record, reserve review capacity, store the information provided, and may immediately begin preparation, review, communication, or other service-related work.

Refunds are not provided solely because a customer:

• Changes their mind.
• Decides to apply independently or use another service.
• Fails to respond to requests for information or approval.
• Provides inaccurate, incomplete, outdated, or misleading information.
• Submits a duplicate Diversity Visa entry independently or through another provider.
• Becomes ineligible.
• Is not selected or does not receive an interview, visa, admission, or immigration benefit.
• Is affected by government registration dates, eligibility requirements, procedures, delays, or rule changes outside our control.

A refund may be considered only when:

• The customer was charged more than once for the same purchase.
• Green Card Application Services cannot provide the purchased service because of an issue within our reasonable control.
• A material part of the purchased service was not delivered substantially as described.
• A refund is required by applicable law.

There are no routine partial refunds. When a material portion of the service cannot be delivered because of an issue within our control, we may issue a full or partial refund based on the services already completed and the circumstances of the request.

Premium and priority-service fees are non-refundable once priority review, preparation, or a scheduled Zoom review has begun or been provided.

Nothing in this policy limits consumer rights that cannot legally be waived.

How to request a refund

Email greencardapplicationservices@gmail.com and provide:

• Your full name.
• The email address used for payment.
• Your payment or transaction reference.
• The package purchased.
• The reason for the request.

We aim to respond to refund requests within 5 business days. Approved refunds are returned to the original payment method. Stripe and the customer's financial institution may require additional business days to process and display the refund.

Section 4

Cookie Policy

Cookies and similar browser technologies help operate, secure, measure, and improve the website. We use the following categories:

• Essential cookies: required for core website operation and remembering your privacy choice.
• Payment and security cookies: used by Stripe and security providers when you open checkout or when needed to prevent fraud.
• Preference cookies: remember optional settings that make the site more convenient.
• Analytics cookies: Google Analytics helps us understand site use and performance.
• Advertising cookies: Google Ads helps measure campaigns and may support personalized advertising when you permit it.

Where prior consent is required, analytics and advertising storage remain disabled until you make a choice. You may accept all, reject nonessential technologies, customize categories, or change your decision later.

Section 6

Contact and Privacy Requests

General support

greencardapplicationservices@gmail.com

Privacy, correction, or deletion requests

greencardapplicationservices@gmail.com

Refund requests

greencardapplicationservices@gmail.com

Response target

We aim to acknowledge customer, privacy, and refund requests within 5 business days. More time may be required to verify identity, investigate a payment, or complete a legally required process.